Welcome to the StarCityGames.com F.A.Q. page! Clicking on any of these links will take you directly to the section that answers questions on that topic.
If you still can't find the answer to your question, please contact us, and we'll do our best
to assist you.
A: "Collector's Edition" was released in December 1993. It contained copies of all 302 of the cards from the Beta print run.
The cards are cut with square corners, and the backs of the cards have gold borders and the words "Collector's Edition" printed in gold ink. The international edition has "International Edition" in place of "Collector's Edition." Everything else about the two sets are the same.
A: NM/M = "Near Mint/Mint" (Cards in this condition show minimal to no wear from shuffling or general play. A card graded in Near Mint/Mint condition is generally indistinguishable from other cards in an unsleeved deck of other high condition cards. Foils in this category have little to no scuffing or clouding on the front foil image.)
SP = "Slightly Played" (Cards in this condition show definite, yet minor, wear. Examples of imperfections one might find in a slightly played card includes mild border whitening, minor corner wear due to shuffling, slight scratching, and/or loss of card sheen. Foils in this category will generally have some clouding or wear on the front foil image. Cards in this category may also be autographed by the card artist.)
HP= "Heavily Played" (Cards in this condition show major wear, including (but not limited to) major border whitening, creasing, noticeable whitening of the card back, major corner wear and/or minor inking. All heavily played cards would likely be considered marked cards outside of a sleeve. Please note that we do not accept returns or exchanges due to condition on HP cards.)
A: "Miscuts" are cards which were noticably miscut at the factory. "Misprints" are cards which were noticably misprinted at the factory. StarCityGames.com carries a large selection of miscuts and misprints, but does not list them individually on our website. If you are interested in miscuts and misprints, please email us directly and we will be happy to assist you. Category: Cards
A: Wizards of the Coast provides their artists with white-backed copies of the cards they've illustrated. These special cards are called "Artists Proofs", and are usually limited to fifty (50) copies. StarCityGames.com has many Artist Proof cards for sale! Category: Cards
A: Because StarCityGames.com offers a live inventory, you are actually able to see how many of each item we currently have available before ordering. However, there are two things to be aware of:
1) Although it doesn't happen often, every once in a while, an inventory mistake will result in something being offered for sale that is actually out of stock. Should this happen, we will contact you, and ask how you would like to proceed before processing your order.
2) StarCityGames.com reserves the right to limit the quantity of any card being ordered at our discretion.
A: If a particular item is out-of-stock, you will not have the ability to add that item to your cart. Instead, you will be asked to "Click here to be emailed when it's back in stock!" So long as you have created an account and are logged in, clicking on that link will have you receive a one-time e-mail notification the next time that item is restocked. Category: Cards
A: The item was restocked, but other customers ordered every available one that we had before you tried to order it. These other customers may or may not have also requested to receive e-mail notification on that item. Category: Cards
Occassionally a factory-sealed pack or deck may be missing cards, have extra cards, contain miscut or misprinted cards, etc. A pack of sleeves may be miscut or a booster box may be missing a pack. These are manufacturing imperfections. If you wish to have a product replaced due to a manufacturing imperfection, you must contact the manufacturer of that product.
A: If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons:
1. You have incorrectly entered your credit card number.
2. You have incorrectly entered your CVV code.
3. You have incorrectly entered your expiration date.
4. You have used a cancelled credit card to place your order.
5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).
Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you’ve made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal.
If you're still encountering problems, please contact us. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the StarCityGames.com website. If you wish to reference a specific credit card that you already have on file with us, please reference it by the last four digits ONLY. If, for any reason, you need to provide us with a complete credit card number, please call StarCityGames.com customer service at 1-540-767-GAME (4263).
If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail.
If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.
A: If you receive an e-mail stating that your credit card has declined, it has most likely been declined for one of the following reasons:
1. You have insufficient funds available.
2. You have incorrectly entered your CVV code.
3. You have incorrectly entered your expiration date.
4. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).
Please double-check your credit card and/or with your bank to ensure that none of these problems have occured.
At NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the StarCityGames.com website. If you wish to reference a specific credit card that you already have on file with us, please reference it by the last four digits ONLY. If, for any reason, you need to provide us with a complete credit card number, please call StarCityGames.com customer service at 1-540-767-GAME (4263).
If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail.
If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.
A: Swiss style tournaments allow all participants to play in every round, pairing each player based on their current records. This ensures that players with similar records are playing other players with similar records. Sometimes, it is not possible to pair players with exactly the same records. In these cases, you may be paired up or down. This means playing against an opponent with a slightly better or slightly worse record than you.
In modified Swiss tournaments, after the regular rounds (determined at the beginning of the tournament based on the number of players), the top eight players typically go on to play a single-elimination playoff. When a player wins in the quarterfinals, they advance to the semi-finals. The semi-finalists then play to determine the two finalists, who then play to determine the winner of the tournament. Once you lose in the top 8 you are out of the event.
In straight Swiss tournaments, once the rounds have finished the tournament is over and prizes are awarded based on the final standings. There is no top eight playoff in straight Swiss tournaments.
A: There is usually a large digital clock at the judge’s station. This is the official tournament clock for the event. The clock will either be set as a countdown timer or to display the official time. End times for each event round will be posted if the clock is not displaying a countdown timer. If you cannot determine the remaining round time, ask a tournament official and he or she will assist you.
You should assume that the next round will start as soon as the previous round ends, and plan accordingly.
A: It is each player’s responsibility to be present and correctly seated when the round begins. The penalty for being late to your match varies based on the game and type of tournament. Anyone who receives a match loss for tardiness will be dropped from the tournament. If a player is dropped in this way but still wishes to play MUST check in at the judge’s station before the end of the round in which they received the match loss. Category: Events - General
A: Prior to the start of each round pairings are posted that have each player's name on them. Players are listed alphabetically by last name. Find your name on the pairings and next to it will be the table that you are assigned to and the name of the opponent for that round. Make sure that you verify the person you are playing once you arrive at your table. Category: Events - General
A: In the event that you have lost something, please notify the staff immediately and we will try to help you locate it. If you find something that does not belong to you, please turn it in at the tournament desk. Anyone caught stealing at one of our events will face severe consequences. This may include disqualification from the tournament without prize, removal from the site, being banned from future Star City Events, notifying parents or calling the police. We will not tolerate theft at our events.
Star City Events is not responsible for lost or stolen items.
A: Spectators are welcome at our events. There is usually no fee for spectators, parents, etc. However, Star City Events will occasionally run an event as part of a larger convention which may have a cost to enter. Though this rarely occurs, it will always be noted in our website event description if it does.
Spectators are expected to conduct themselves appropriately and are not permitted to disrupt, interfere, provide outside assistance or comment on games in progress. Spectators who believe they have witnessed an infraction, should inform a judge immediately. A spectator should never intervene in a game.
A: Yes. Trading is fine, but please note that buying/selling cards with anyone except for our authorized dealers, or soliciting to do so elsewhere, is strictly forbidden at Star City Games events. Failure to obey this rule may result in both the buyer and the seller being removed from the event without refund, and banned from attending future events.
Star City Events also reserves the right to limit the amount of space being occupied by any one individual while trading, and does not allow the use of suitcases, handcarts, luggage carts, etc. to be used for the purpose of transporting excessive amounts of trade stock.
A: No. The use of all electronic devices (such as iPods, cell phones and pagers) is prohibited while playing. Exceptions may be made in the case of anyone who may be on call (this includes active military or rescue personnel, doctors, etc.). Players who believe they have a legitimate reason to have such a device should inform a member of our staff and we will do our best to accommodate you. Category: Events - General
A: Star City Events allows most sleeves to be used at our events, though we strongly recommend that players only use sleeves with an opaque single color uniform back. Highly reflective sleeves, (especially gold and silver) sleeves with a holographic face and sleeves with images that go to the edge of the sleeve are banned from all tournaments being run by Star City Events. If you have any questions regarding the sleeves that you wish to use, please ask the Head Judge of the event you are playing in. Certain high level events may make this policy more restrictive. If this is the case it will be noted in the event description. Category: Events - General
A: Most events run by Star City Events are open to players of all ages. Any age restrictions will be listed in the event description. Category: Events - General
A: Although you may use a calculator to add/subtract life points, you MUST keep track of your life points (Magic or Yu-Gi-Oh!) or damage (WoW) with pen and paper. You must also count DOWN for Magic, (20)and Yu-Gi-Oh! (8000) and UP for World of Warcraft. It is highly recommended that you also keep track of your opponent’s life/heath totals and what caused each change in case there is ever a discrepancy.
It is a player's responsibility to provide a pen and paper to track this information. Star City Events usually has pens and life pads available at events for $1.00.
A: We ask that drinks be kept on the floor and not on the table, regardless of whether they are opened or closed. If a drink spills on the table valuable cards may be damaged and games in progress could be disrupted beyond repair. We also ask that players eat only between matches in order to maintain a reasonable pace of play. Category: Events - General
A: Good sportsmanship and conduct is required at all times from both players and spectators. Acts of poor sportsmanship, inappropriate conduct, and/or inappropriate/offensive language may result in warnings, game losses, match losses, disqualification or banning from our events. Showing up wearing clothing which features inappropriate/offensive language and/or imagery may also result in these same penalties being applied.
Players are also expected to clean up after themselves. Penalties may be applied against any player who deliberately makes a mess of an event facility.
A: If you have a rules question or do not understand what your opponent is doing, you should call for a judge by raising your arm above your head and loudly yelling “Judge!” Keep your arm raised until a judge acknowledges that they have seen you. Judges are here to help the players, so please do not hesitate to call for a judge. Players should always call for a judge immediately upon discovering a problem — if you tell us after it happened there is little we will be able to do to help fix the situation. Players who disagree with a floor judge’s ruling may appeal to the Head Judge after the floor judge has made their ruling. Category: Events - General
A: At higher-level events, we require deck registration to verify that all players are abiding by tournament rules. The manufacturers also require us to submit the top decklists so that they can post them on their websites. At more casual events, such as Friday Night Magic and Yu-Gi-Oh! Hobby League we use the deck lists in our tournament reports to keep you informed about the best decks each week. Category: Events - General
A: No. Any offer is considered Bribery and is against tournament policies. Bribery is a cheating infraction as is is a way to artificially affect a match result. Any player offering or accepting a bribe will be disqualified without prize, and is subject to further sanction from Konami, Upper Deck, or the DCI, depending on the game played.
There is an exception made for the finals of a tournament where a prize split may be negotiated. In the event of such a prize split, no match is played and ratings remain unchanged.
A: Most of our events take the better part of the day, depending on the number of players that are in the event. However, a player may drop from the event at any time simply by checking the drop box on the match result slip or verbally informing the scorekeeper that they wish to drop. Category: Events - General
A: Star City Events do not have a specific lunch break, however, players will usually have multiple opportunities to eat throughout the day depending on the time that their matches end. Category: Events - General
A: Different sites offer different food availability, but most of our event sites have some kind of food available with a five minute walk. Please keep in mind that some of the event sites require us to enforce a “no outside food and beverage allowed” policy. All trash from must be thrown out in the proper containers. Do not leave it sitting on the table. Category: Events - General
A: Yes. However, please note that players can ONLY buy or sell cards with our authorized dealers. Anyone buying or selling cards with anyone other than our authorized dealers (or soliciting to do so elsewhere) will be asked to leave the event and banned from attending future Star City Events. Category: Events - General
A: No. Star City Games does not hold tournaments where personal cards are at stake. Please inform a tournament official if anyone tries to convince you that he or she has "won" your cards by winning the match. Category: Events - General
A: Simply show up at the event, fill out one of our on-site registration forms, and pay the entry fee. If you have any questions once you arrive, please ask a member of our staff and they'll be happy to assist you. Category: Events - General
A: Prizes vary based on the event and are usually based on the number of players in the event. The event description page will list what prizes are given out for a particular event. For events where the distribution is based on the number of players, the exact prize breakdown will be posted at the event. Category: Events - General
A: If you are interested in dealer space at one of our Yu-Gi-Oh! events, please contact us through this link or call 1(540)767-4263 x5 and ask for Event Coordinator, Nicholas Sabin. Please note that there are sometimes many dealers interested in setting up at our events, so we may not always be able to accommodate you.
We do not offer dealer space at any of our Magic: the Gathering or World of Warcraft events.
A: No. All of our Premier Events are run using a "modified Swiss-style" format. This means you can play every Swiss round regardless of whether you win or lose.
Please note that all eight-player side event tournaments are single elimination. Once you lose a match in a side event tournament(best two of three), you may not continue in that event.
A: At the end of each match, players fill out a match reporting form and turn it in at the tournament desk. The winner should fill out this form and give it to his or her opponent to verify and sign. Afterwards, the winner needs to bring it to the tournament desk. If a player wants to drop from the event they can mark the "drop" box on the reporting form and they will then be dropped from the event. If you wish to continue playing, do not make any markings of any kind in the "drop" box. Any marks in the "drop" box may cause you to be dropped from the tournament. Before you sign the match slip, please make sure that the it has been filled out correctly. Category: Events - General
A: On the match results slip that you turn in to report the result of your match, simply correct the spelling of your name and we will correct it in the computer. This will not correct any misspellings in the global player database. To correct any misspellings in the global player database, you will need to go online to the appropriate company's website and update your account information. Category: Events - General
A: No. Once you turn in your decklist, you must play with the deck that matches that decklist for the entire tournament. Adding cards to your deck, or changing cards in your deck after the tournament has begun, is against tournament policies and will result in a disqualification from the event without prize. Category: Events - General
A: If you suspect that your opponent has done something illegal (even if it was unintentional), simply call for a judge and they will resolve the situation. Category: Events - General
A: Sanctioned tournaments do not allow proxy cards. Unless specifically stated, proxies are not allowed in Star City Events' tournaments. Category: Events - General
A: Yes. We run many different side events at each of our events. Once on-site, please ask a staff member what side events are being offered. Category: Events - General
A: The DCI is the sanctioning body for all Magic: the Gathering events. They set the tournament rules and policies, maintain the player ratings and rankings, and work to promote the game through organized play. Category: Events - Magic
A: DCI numbers are freely available at any of our Magic events. Once on-site, simply ask a staff member where you can sign up for one. They will happily point you in the right direction! Category: Events - Magic
A: You do not need your actual DCI card to enter a tournament as long as you know your DCI number. Players who sign up for Player Rewards will get sent a plastic membership card in the first mailing they receive after signing up.
For more information on the Player Rewards program, please visit the Wizards of the Coast website.
A: We can usually look up a forgotten DCI number, but it depends on when and where the number was issued. Just look for the DCI number lookup sign at any of our events. Category: Events - Magic
A: We use a system of tiebreakers to determine how to rank players with the same amount of match wins. The first tiebreaker is your opponent's match win percentage. Players with opponents who do better overall will have a better tiebreaker than a player with opponents that do not. The second tiebreaker is your game win percentage. Players who win their matched 2-0 or lose their matches 1-2 will have a better tiebreaker than someone who won their matches 2-1 or lost their matches 0-2. The final tiebreaker is opponent's game win percentage. This is similar to the second tiebreaker, only using the sum of your opponent’s game win percentages. Category: Events - Magic
A: On the pairings for each round, your current amount of match points can be seen next to your name. Players receive three points for a win, one point for a draw, and zero points for a loss. For example, if you are 3-1-1, you should have 10 match points. If you believe that there has been an error, please notify a judge immediately. Category: Events - Magic
A: Yes. All Magic: the Gathering cards printed by Wizards of the Coast are legal for use in sanctioned tournaments. When using foreign cards it is very important that the artwork is clearly visible, so they may be held to a higher standard for modifications. Category: Events - Magic
A: Cards used in a tournament may not have writing on their faces other than signatures or artistic modifications. Modifications may not obscure the artwork so as to make the card unrecognizable. If modifications to a card are deemed by the Head Judge to constitute outside notes or unsporting conduct, the player using such cards will be subject to the appropriate provisions of the DCI Penalty Guidelines. Category: Events - Magic
A: KDE numbers are freely available at any of our Yu-Gi-Oh! events. Once on-site, simply ask a staff member where you can sign up for one. They will happily point you in the right direction! Category: Events - WoW
A: You do not need your actual KDE card in order to enter a tournament. You only need to know your KDE number. If you do not know your KDE number, you will need to sign up for a new number and then contact Konami Customer Service to ask them to merge the two numbers. Players are strongly advised to either memorize their numbers or enter them into their cell phones. Category: Events - WoW
A: Player look-up functionality is not currently supported in the Konami tournament software. Players who do not know their KDE number will need to sign up for a new number, and then contact Konami Customer Service to merge their numbers together. Category: Events - WoW
A: Players are ordered in standings by their match points. When multiple players have the same amount of match points, their finishing order is determined by their tiebreakers. For an explanation on how tiebreakers work, please ask a judge. Category: Events - WoW
A: On the pairings for each round, the current amount of match points you have can be seen next to your name. Players receive one point for a win and zero points for a loss. For example, if you are 3-1, you should have 3 match points. If you believe that there has been an error, please notify a judge immediately. Category: Events - WoW
A: Players may only use Yu-Gi-Oh! cards printed in non-Japanese languages. Cards printed in Japanese are not legal for use in North American Yu-Gi-Oh! tournaments. Category: Events - WoW
A: Players may not apply decorations to a card that obscure a significant portion of the card’s image or text. This includes significant art modification or art replacement. If you are unsure of whether a card is legal to play you should check with the Head Judge. Category: Events - WoW
A: Yes. With the exception of Magic: the Gathering sealed product, StarCityGames.com ships worldwide. We have thousands of satisfied customers throughout the world. Category: International Orders
A: For our international customers, StarCityGames.com offers UPS Worldwide Express as an insured, trackable, guaranteed shipping option.
We also offer the following USPS shipping options:
USPS EMI (Express Mail International) - trackable, but still uninsured and non-guaranteed
USPS Priority Mail International and First Class
Mail International - non-trackable, uninsured and non-guaranteed
Please note that some of these shipping options may not be offered to you depending on the size, weight, value, or shipping address of your order.
A: Due to the different, and constantly fluctuating, rates of various countries, we do not have information available on what your duties/taxes on imports will be. We highly recommend that you check with your country's appropriate agency to find out what your duties/taxes on imports will be. StarCityGames.com is not responsible for any duties/taxes on imports that your country may charge.
If you refuse a shipment because your country is charging excessive customs fees or import taxes, we will refund your payment MINUS our initial shipping charges, our RETURN shipping charges plus an administrative handling fee of 10%. If this total ends up exceeding the value of the merchandise, we may have to charge you an additional fee to cover those charges. We have no desire to enforce this, so please don't place us in a position that forces us to do so.
A: Due to changes within Wizards of the Coast policy relating to distributor terms of sale, StarCityGames.com is not allowed to ship Magic: the Gathering sealed product outside of the United States and it's territories.
StarCityGames.com will only ship Magic: the Gathering sealed product (booster boxes, booster packs, theme/tournament decks and fat packs) to the following countries/territories:
United States (any of the 50 states, including Alaska and Hawaii)
American Samoa
Baker Island
Guam
Howland Island
Jarvis Island
Johnston Atoll
Kingman Reef
Midway Islands
Navassa Island
Northern Mariana Islands
Palmyra Atoll
Puerto Rico
Virgin Islands
Wake Island
Please note that these shipping restrictions only apply to Magic: the Gathering sealed product. All other products on our website are shipped worldwide.
A: Absolutely. All usernames and passwords have been imported from the old system. If you've created an account with us in the past, you do not need to create a new one. (Remember, however, that an account on the StarCityGames.com forums is not an account on the StarCityGames.com shopping cart.)
However, should you experience a problem trying to use your old username and/or password, please contact us. We'll get back to you as quickly as possible, and be happy to assist you. Category: Managing Your Account
A: In order to update your StarCityGames.com account information, you must first log-in to the StarCityGames.com website. You can log-in using the orange "LOGIN" box on the left side of your screen. Once you've logged in, simply click on the "Change User Details" link that now appears within the same box. From there, you can update your StarCityGames.com account information. Category: Managing Your Account
A: In order to access and view your StarCityGames.com order history, you must first log-in to the StarCityGames.com website. You can log-in using the orange "LOGIN" box on the left side of your screen. Once you've logged in, simply click on the "Order History" link that now appears within the same box. From there, you can access your entire StarCityGames.com order history, and view each order's complete details! Category: Managing Your Account
A: In order to access and manage your StarCityGames.com wishlist, you must first log-in to the StarCityGames.com website. You can log in using the orange "LOGIN" box on the left side of your screen. Once you've logged in, simply click on the "Wishlist" link that now appears within the same box. From there, you can manage your StarCityGames.com wishlist!
Using the StarCityGames.com Wishlist is easy! Simply add items to your wishlist, just as you would add them to your shopping cart. However, unlike items in your shopping cart, items added to your wishlist remain on your wishlist until you choose to remove them.
Furthermore, you can tell people about your wishlist, and they will then be able to see which cards you need and buy them for you! They can either add items into their own cart, and have them shipped to you (so long as they know your address) or have the items sent to their own home so that they can give them to you in person!
(Please note that, for security reasons, we cannot allow people to send items to an anonymous address, the way that some wishlists do. This also means that if someone orders something from your wishlist for you, those items will not be removed from your wishlist until you do so manually. Also, please be aware that all prices are subject to change.)
To learn more about the StarCityGames.com wishlist, click here.
A: First, keep in mind that for security purposes, creating an account on the StarCityGames.com forums is not an account on the shopping cart. If you have a forum login, that does not mean you have a login on the cart.
If that's not the case, you may need a reminder for your password. You can get one by clicking here and having your password sent to you at the address you used when you signed up for your shopping cart account.
Finally, you need to have cookies enabled on your browser in order to use the StarCityGames.com shopping cart. Not having cookies enabled may result in spontaneous logouts and other strange behaviors. If you have a valid account and are getting logged out on a regular basis, please consult this FAQ on logouts. Category: Managing Your Account
There are two reasons you may have to log in repeatedly:
1) You do not have cookies enabled. If this happens, our login system will authorize you for access, but the access will not stick beyond sales.starcitygames.com - which means the moment you go to read a Premium article, you will be logged out.
Cookies are usually blocked thanks to either strict security settings on a browser, or ad-blocking software gone awry. In either case, you will have to tell your browser to accept cookies from both sales.starcitygames.com and www.starcitygames.com. Since this method varies on a browser-by-browser basis, we cannot give you the exact methods to enable cookies.
2) Someone else is logging in under your account, or you are switching computers. The StarCityGames.com Premium login system theoretically allows only one computer to be logged in under a given login name at a time. If it detects that a request is coming from a new computer, it will log the old account off and force both users to log in again. This helps prevent account sharing. If this happens, you will get an error message that states "Your login has expired."
It is possible, though unlikely, that the logoff process may trigger falsely under certain circumstances. If this is the case, please verify that you have cookies enabled (as in #1, above), then email us with your login name, your browser, and the browser version (example: "Internet Explorer 6.01") so we can analyze your account and see if there is a difficulty.
StarCityGames.com is one of the world's largest buyers of individual Magic: the Gathering cards and private collections. We'll even buy all of your commons! In fact, as long as it says "Magic: the Gathering" on it, we'll probably buy it!
If you're closing your store down, or have simply decided to no longer stock Magic: the Gathering singles, let us know. StarCityGames.com is the world's most aggresive buyer of Magic: the Gathering store inventories. Unlike most dealers, who are simply looking to "cherry pick" the good stuff, StarCityGames.com will buy ANYTHING related to Magic: the Gathering. We'll even buy all of those junk commons taking up space in your back room!
A: Please contact us. A member of our staff will be happy to assist you!
StarCityGames.com
5728 Williamson Road N.W.
Roanoke, VA, 24012
Ph: 1.540.767.4263(GAME) Monday-Friday 10am-6pm EST
Fax: 1.540.265.0544
E-mail: Click here to email us
A: Please contact us and let us know the following:
1. The browser that you are using 2. The URL (web address) of the page containing the glitch 3. Whether you have cookies enabled or not 4. Your login id 5. The nature of the problem.
If you can provide any additional information - such as the product that you were trying to order, the time of the error, and any other details you can think of - then it will be more likely that we will be able to fix the problem.
A: Instead of guaranteeing that you will be able to order all products in your cart and deleting your shopping cart after a set time frame (like many sites do), StarCityGames.com only guarantees pricing and available quantities once an order is actually placed. Category: Miscellaneous
A: Your StarCityGames.com shopping cart contains a list of the items that you are interested in purchasing. You can add items to your cart, edit the quantity of items in your cart, delete specific items from your cart or completely empty your cart as follows:
Add Item - If you wish to add an item to your cart, simply find the item that you wish to add, enter the quantity that you wish to purchase into the provided field and click the "BUY" button. This will add the item to your shopping cart and ask you whether you wish to return to shopping or proceed to checkout. If you wish to add more items to your cart, simply click on . Repeat this process until you are ready to check out.
Edit Quantities - If you wish to edit quantities of items already in your cart, click on the words "your cart" within the "SHOP" box atop the left side of the website. Doing so will display a list of all items currently in your cart. To change the quantities on any items in your cart, simply change the quantities within the "Quantity" fields and press the "Recalculate" button at the bottom of the page. This will make the requested quantity changes to the items within your cart and ask you whether you wish to return to shopping or proceed to checkout. If you wish to add more items to your cart, simply click on .
Remove Item - If you wish to completely remove specific items from your cart, click on the words "your cart" within the "SHOP" box atop the left side of the website. Doing so will display a list of all items currently in your cart. To completely remove specific items from your cart, simply set the quantities of those items to "0" within their "Quantity" fields and press the "Recalculate" button at the bottom of the page. This will remove those items from your cart and ask you whether you wish to return to shopping or proceed to checkout. If you wish to add more items to your cart, simply click on .
Empty Cart - If you wish to completely empty your entire cart, click on the words "your cart" within the "SHOP" box atop the left side of the website. Doing so will display a list of all items currently in your cart. To completely empty your entire cart, simply press the "Empty Cart" button at the bottom of the page.
A: Once you've finished adding items to your cart, click on the words "your cart" within the "SHOP" box on the left side of the website. Doing so will display the current contents of your cart. Click on the button to begin the checkout process. Category: Order Processing
Once you have selected a payment method, and filled in all appropriate information, click the "Proceed to Step 5 - Confirm/Comment" button to advance to the next step in the checkout process.
A: "Step 5: Confirm/Comment" is final page within the checkout process. Here, you are offered one last chance to review your order before submitting it to us.
If you have a comment or special request, please enter it into the field provided on this page.
Once you've reviewed your order and entered any comments into the feedback form, click the "Place Your Order!" button to submit your order. By submitting an order, you are agreeing to all terms and conditions set forth within this FAQ.
As always, please contact us if you have any questions. The StarCityGames.com Sales Team will be happy to assist you.
A: Within the United States, Virginia sales tax (5%) is only charged on orders shipped within the state of Virginia. International customers are not charged any taxes by StarCityGames.com, but may be charged duties/import taxes by their country. Category: Order Processing
A: If you are not logged in, items will remain in your cart for just over six (6) hours. Once you log in, items should theoretically remain in your cart forever. However, this is not guaranteed; if you want to ensure that an item will be around forever, add it to your wishlist. Category: Order Processing
A: When checking out, you will have the option to add additional comments into a comments field. If you have any special requests such as "I am placing this order for Regionals and need these cards by next Saturday", this is where you would let us know.
Please note that entering profanity, or otherwise inappropriate language, into the comments field may result in us cancelling your order outright.
A: If you wish to pay via bank wire transfer, please contact Contact us through this link for specific instructions on how to do so. Please note that there is a $15.00 fee for paying via bank wire transfer. Please be sure to add that amount to your order total and include it with your payment.
Please note that we reserve the right to cancel your order if it is not paid for within ten (10) business days.
A: To pay for your StarCityGames.com order with a check or money order:
1. Complete Steps 1-3 in the order process. 2. At "Step 4: Payment Options", simply select "Check/Money Order" and click the "Proceed to Step 5 - Confirm/Comment" button at the bottom of the page. 3. Confirm your information in "Step 5: Confirm/Comment", and add any comments that you may have. 4. Click the "Place Your Order!" button to finalize your order. 5. Have your cashier's check, personal/business check or money order made out for the total amount of your order and payable to "StarCityGames.com". You can obtain a money order from most financial institutions, post offices, check-cashing centers, convenience stores or supermarkets. You can only obtain a cashier's check from your bank. 6. Mail your payment, along with your order confirmation number, to:
StarCityGames.com
ATTN: Order Department
5728 Williamson Road NW
Roanoke, VA 24012
Your order will be processed when your payment is received.
Please note the following:
1. All checks and money orders must draw funds through U.S. accounts from U.S. institutions and be paid in U.S. funds. If your check/money order is NOT drawn on a US bank, it will be returned to you and your order will be cancelled. If your check/money order is lost in the return mail to you, we will not be responsible for it. If you have any questions about paying via check/money order, please contact us before sending payment. 2. Orders paid for with a money order or cashier's check are shipped upon receipt. However, any orders paid for with a business/personal check are held fifteen (15) business days while your check clears our bank. 3. If we do not receive your payment within ten (10) days from the date that your order was submitted, we reserve the right to cancel your order. 4. StarCityGames.com reserves the right to refuse any cashier's check, personal/business check or money order as a method of payment for any reason, or to issue a refund for an equivalent amount via company check. 5. If a check is returned to us due to non-sufficient funds being available, a $25.00 bounced check fee will be assessed and you will no longer be able to pay via check on future orders.
A: In order to pay for your StarCityGames.com order with PayPal, please note you must be a verified member shipping to a confirmed address. If you do not have the proper PayPal credentials, your payment will be blocked.
1. Complete Steps 1-3 in the order process. 2. At "Step 4: Payment Options", simply select "PayPal" and click the "Proceed to Step 5 - Confirm/Comment" button at the bottom of the page. 3. Confirm your information in "Step 5: Confirm/Comment", and add any comments that you may have. 4. Click the "Place Your Order!" button. Upon doing so, you will be sent to PayPal.com. 5. At this point, PayPal will ask you to log-in to their secure website. Once you've logged into PayPal, you will then be asked to confirm your payment to StarCityGames.com. If your order information is correct, click the "Pay" button that appears at the bottom of the page. 6. At the end of the PayPal transaction, you must click the button that says "You must click here to complete your StarCityGames Order!" in order to complete your transaction at StarCityGames.com. If you fail to click the button, the order will not be finalized, and shipment will be delayed until payment is received.
StarCityGames.com reserves the right to refuse any Paypal transaction as a method of payment for any reason.
A: If using a credit card to pay for an order, please note that StarCityGames.com must be provided with the correct billing address for that credit card. This information is electronically verified for all orders, and any discrepancies will delay shipment of your order until those discrepancies are resolved.
1. Complete Steps 1-3 in the order process. 2. At "Step 4: Payment Options", check the button next to the "Credit Card" payment option. After doing so, enter your credit card number and CVV number into the appropriate fields, then use the dropdown menu to select the expiration date on your credit card. It is very important that you check to make sure that all entered credit card information is correct. Entering any incorrect credit card information will delay the processing of your order. Once you've confirmed that your credit card information has been entered correctly, scroll down and click the "Proceed to Step 5 - Confirm/Comment" button at the bottom of the page. 3. Confirm your information in "Step 5: Confirm/Comment", and add any comments that you may have. 4. Click the "Place Your Order!" button to complete your order.
Please note that all credit cards are charged manually after we receive your order. Your credit card is NOT automatically charged when you place your order.
StarCityGames.com reserves the right to only ship to the billing address of a credit card and the right to refuse any credit card as a method of payment for any reason. All credit cards are subject to acceptance at our discretion and may require further verification.
INTERNATIONAL (NON-U.S.) CUSTOMERS
The following applies ONLY to international (non-U.S.) customers.
Please note that StarCityGames.com requires verification of all non-U.S. credit cards used to place orders. After placing your order, you will be sent an automated email that contains a request for some basic verification information, as well as brief explanation of our verification process. Once you respond to the initial email, we can begin the process of verifying your credit card.
Please note that this verification process, from start to finish, can take as little as one day or as long as a week or so. However, once you have verified a credit card with us, you will be able to continue using that credit card for most future purchases without having to repeat the verification process for that credit card again.
As always, StarCityGames.com reserves the right to only ship to the billing address of a credit card and the right to refuse any credit card as a method of payment for any reason, regardless of whether the credit card has been verified or not. Such decisions are made at our sole discretion.
If you do not wish to go through our credit card verification process, or are simply unable to for some reason, please choose a non-credit card payment option (Western Union, money order, or wire transfer) when ordering.
If you have any additional questions, please let us know, and we'll do our best to help.
A: For your safety and security, StarCityGames.com requires that you enter your card verification value (CVV) code when paying via credit card. The CVV code is a three-digit number which appears on the back of all Visa, Mastercard and Discover cards. On American Express cards, it is a four-digit number which appears on the front of the card. See below for samples. Credit card orders that do not include CVV codes will not be processed.
A: PayPal requires that your PayPal account either be tied in to your bank account or a credit card. If you originally tied your PayPal account to a credit card, and PayPal is now experiencing an issue with that credit card (the card has expired, etc.), PayPal may ask you for a credit card or to update your credit card information. Category: Payment Options
A: In order to pay for your StarCityGames.com order with Western Union, just follow the instructions below. For further information and payment locations, please visit www.WesternUnion.com.
1. Complete Steps 1-3 in the order process. 2. At "Step 4: Payment Options", simply select "Western Union" and click the "Proceed to Step 5 - Confirm/Comment" button at the bottom of the page. 3. Confirm your information in "Step 5: Confirm/Comment", and add any comments that you may have. 4. Click the "Place Your Order!" button. 5. Shortly after you place your order, you will receive an email from our automated system giving you the same Western Union payment instructions as you saw in "Step 4: Payment Options"…
Make your payment out to: "Rebecca Paxton"
Expected Payout Location is: Roanoke, Virginia 24012 USA
6. Go to your local Western Union location and send your Western Union payment to us. Once you have sent the payment, please email us with the following information:
Name transfer made in (if not your name):
MTCN (Control Number):
City of Origin:
Country of Origin:
Your Phone Number:
Amount Transferred to us:
A: If using a Pre-Paid Visa/Mastercard/AMEX Gift Card to pay for an order, please note that the gift card must be registered with your name and shipping address prior to placing the order. StarCityGames.com must be provided with the correct shipping address for that gift card. This information is electronically verified for all orders, and any discrepancies will delay shipment of your order until those discrepancies are resolved.
We highly suggest that you call the issuing company of the gift card in order to register your name and shipping information to the card PRIOR TO using it to pay for an order. This could help reduce delays that might arise when you use the gift card.
Please Note: If your Pre-Paid Visa/Mastercard/AMEX Gift Card does not accept registration of your name and shipping address, StarCityGames.com will be unable to accept that card as payment on an order.
1. Complete Steps 1-3 in the order process. 2. At "Step 4: Payment Options", check the button next to the "Credit Card" payment option. After doing so, enter your Pre-Paid Visa/Mastercard/AMEX Gift Card number and CVV number into the appropriate fields, then use the dropdown menu to select the expiration date on your gift card. It is very important that you check to make sure that all entered gift card information is correct. Entering any incorrect gift card information will delay the processing of your order. Once you've confirmed that your gift card information has been entered correctly, scroll down and click the "Proceed to Step 5 - Confirm/Comment" button at the bottom of the page. 3. Confirm your information in "Step 5: Confirm/Comment", and add any comments that you may have along with the customer service phone number from the back of the gift card, so that we may verify the information registered with the gift card. 4. Click the "Place Your Order!" button to complete your order.
Please note that all Pre-Paid Visa/Mastercard/AMEX Gift Cards are charged manually after we receive your order. Your gift card is NOT automatically charged when you place your order.
StarCityGames.com reserves the right to only ship to the registered address of a Pre-Paid Visa/Mastercard/AMEX Gift Card and the right to refuse any gift card as a method of payment for any reason. All gift cards are subject to acceptance at our discretion
A: To place an order by telephone, simply call (540)767-4263 ext. 0 during business hours (Monday-Friday from 10am-6pm EST). If you already have an account with us, please have your username and password ready before you call. If you do not already have an account, one will be created for you.
While on the phone, we will help you place your order, select a
shipping option, and make your credit card payment. After your order has been placed, you will receive order updates via e-mail.
A: Please note that the name and billing address listed under your StarCityGames.com User Account need to match the name and billing address on your credit card account, or it will produce an error and your account activation will be delayed. If you need to update the name and billing address listed in your StarCityGames.com User Account, please log-in, then click here to change your information. If your name and billing address actually match the information on your credit card account, and you continue to experience problems, please contact us and let us know this is happening. As soon as we can confirm that payment has been received on our end, we will manually activate your account. Category: StarCityGames.com Premium
A: At the end of the PayPal payment process, you must click the button that says, "You must click here to activate your StarCityGames Account!" or your StarCityGames.com Premium account will not be activated. If you don't click that button, your payment will not be finalized, and you will have to contact us to confirm your payment. This will delay the activation of your StarCityGames.com Premium Account. Category: StarCityGames.com Premium
A: If this happens, please contact us and let us know. Occassionally, PayPal will accept a transaction, even though it shouldn’t have. In such cases, PayPal tells our system that there was a problem, and your Premium account is not automatically activated. However, once we are aware of the situation, and can confirm that your PayPal payment was actually received, we can manually activate your Premium account. Category: StarCityGames.com Premium
A: As a courtesy to our customers, yes, but this question is presented as part of the subscription signup process. If you do not wish to have your Premium membership automatically renewed, and your credit card automatically recharged, simply change the default answer to "no" when presented with this question. Category: StarCityGames.com Premium
A: For now, no. Since we don't accept annoying pop-up or pop-under ads, our banner advertisements remain fairly non-intrusive to the reader. Should we ever decide to begin accepting pop-ups or pop-under advertisements, a StarCityGames.com Premium membership would definitely block them. Category: StarCityGames.com Premium
A: Not yet. Mobile access is on our list of upcoming improvements, though it will likely be a little while before it is available. Category: StarCityGames.com Premium
A: You may pay for your StarCityGames.com Premium Subscription with Visa, Master Card, Discover, American Express or PayPal. You may also pay with check if you are signing up for an annual subscription, though your account will not be activated for Premium until the check is received. Category: StarCityGames.com Premium
A: To add time to your StarCityGames.com Premium subscription, simply log into your account, click here then follow the instructions on that page. Category: StarCityGames.com Premium
A: Unless you accidentally send us the same payment multiple times, StarCityGames.com Premium Subscriptions are non-refundable. Category: StarCityGames.com Premium
A: No. However, you may add one (1), three (3), six (6) or twelve (12) months to your existing subscription at any time. To do so, please log-in to your existing Premium account, then click here. Category: StarCityGames.com Premium
A: Yes. For your personal convenience, just use the same username and password at each location where you wish to access your StarCityGames.com Premium Account. However, logging in more than seven (7) times per day will lock your account; the explanation for this can be found here. However, since we usually only have two or three Premium articles per day, this shouldn't be an issue for most users.
Please note that giving your StarCityGames.com Premium login/password to anyone will result in that person(s) being able to access your personal StarCityGames.com Premium Account information, including PayPal and credit card information. A lockout will be followed by an investigation of your login patterns, and if it is determined that you have been sharing, your account may also be suspended. In order to protect yourself, we highly recommend that you not share your log-in/password with anyone.
A: Before contacting us, please take a minute to do three quick things.
First, make sure you have a valid StarCityGames.com user account. A StarCityGames.com user account is different from the account used to post in our StarCityGames.com forums. The user account is used for our online store and Premium service.
Many people get confused about this, but for security purposes they have to be separate entities. If you're not sure whether you have a user account, simply go here and enter your login name to receive a password reminder. If you do not receive a password reminder via e-mail, you most likely do not have an user account.
Second, make sure you have cookies enabled on our browser. If you do not enable cookies, you will receive a message that you have successfully logged in, but you will then be logged off when you try to view a Premium article or access certain sections of the shopping cart. Not having cookies enabled ends up being the reason behind 75% of our user problems so please make sure your browser accepts cookies from the StarCityGames.com domain.
Third, the StarCityGames.com Premium account is only authorized for one computer at a time. If someone else logs in under your name at the same time, they may log you out before you can access Premium content; this is unlikely to happen if you haven't given your name and password to anyone. If this does happen, please consult our FAQ on logout processes.
Finally, make sure your StarCityGames.com user account has an active Premium membership. Creating a StarCityGames.com user account allows you to purchase cards from StarCityGames.com. However, before you can view Premium content, you must purchase Premium time for your account. You can check your Premium account status by logging in and going here.
Note that even if you have a Premium account, the problem may have been caused by the fact that your account may have been locked due to a troublesome login pattern, as outlined in this FAQ. If that is the case, you will not be able to log in at all, and a message saying that you have been locked will be displayed.
If you have taken all of these steps and still cannot login, please e-mail Contact us through this link with the following information.
* Your StarCityGames.com user name * Your operating system * Your browser and version number * The words "YES, I HAVE COOKIES ENABLED" in the subject line :-)
A: Approximately 75% of the time we receive this question, the problem ends up being caused by the user not having cookies enabled on their browser. If you do not enable cookies, you will receive a message that you have successfully logged in, but you will become logged off when you try to view a Premium article or move to certain sections of the shopping cart.
There is also the unlikely possibility that someone else has access to your account. Only one computer can be logged in at a time, and if someone else logs on with your name and password, your computer will be logged off. Click here to see our FAQ on logout processes.
A: StarCityGames.com Premium accounts may be deactivated if our server detects a pattern of login attempts that are synonymous with multiple users sharing the same account. If you believe that your account has been suspended unfairly, please contact us with your user name and we will investigate the matter.
The login patterns should not affect normal users.
A: Simply click on the “log out” button that appears on the left side of the site. Please note that you must be logged in for this button to appear. Category: StarCityGames.com Premium
A: If you can not remember your username, please contact us. We will send it to the e-mail address that was used when you originally created your account.
If you can not remember your password, click here, and follow the instructions on that page. Your password will be sent to the e-mail address that was used when you originally created your account.
A: Yes. However, your username and password are only interchangeable for our Premium service and our online store. If you wish to use your Forums username and password to access the Premium service or online store, you will have to create a separate user account using that username and password. You may do so by clicking here. Category: StarCityGames.com Premium
A: We are currently researching various ways of integrating the Premium service with our online store. However, when shopping, I would strongly recommend that you compare our regular prices to someone else’s "discounted" prices. You just might be surprised at how competitive our prices already are. :-) Category: StarCityGames.com Premium
A: No. StarCityGames.com Premium content may not be reproduced without permission. Doing so will result in your StarCityGames.com Premium account being permanently suspended. Category: StarCityGames.com Premium
A: Gifting a StarCityGames.com Premium membership to a friend is also easy, but requires you to know two things: Their StarCityGames.com username, and the email address they use for their StarCityGames.com account. If they do not already have a StarCityGames.com account, they will first have to go here to create one. Please note that creating a new account is something that they must do themselves, and that you will not be able to obtain their StarCityGames.com username/email address unless they choose to give them to you. Once they have given you this information...
1. Log in to your existing StarCitygames.com account.
Returning user? Simply enter your username and password into the form on the left-hand side.
New user? To create a StarCityGames.com account, click here.
2. After you've logged in to your account, click here.
3. Enter the gift recipient's login name and email address into the appropriate fields, and click "Look up this user."
4. Select the amount of time that you wish to gift to them, and the payment option you wish to use. Once you've done so, simply click the button at the bottom of the page, and you're done!
A: Modifying (adding or deleting cards to) a pre-order: Once a pre-order has been placed, it can not later be modified. If you wish to modify a pre-order, please contact us and request that your pre-order be cancelled. Be sure to include your order number. A 10% cancellation fee will apply, but only to the pre-ordered items. Once your pre-order has been cancelled, you can then place a new order for the items you now wish to purchase. This policy also applies to singles that may have been pre-ordered based on unofficial spoiler information.
Cancelling a pre-order: If you wish to cancel a pre-order, please contact us and request that your pre-order be cancelled. Be sure to include your order number. A 10% cancellation fee will apply, but only to the pre-ordered items. This policy also applies to singles that may have been pre-ordered based on unofficial spoiler information.
Combining multiple pre-orders: Requesting multiple pre-orders be combined is considered to be modifying a pre-order. Once pre-orders have been placed, they can not be later combined. If you wish to combine pre-orders, please contact us and request that the pre-orders be cancelled. Be sure to include your order numbers. A 10% cancellation fee will apply, but only to the pre-ordered items. Once your pre-orders have been cancelled, you can then place one new order for all of the items that you wish to purchase, and have them shipped as one shipment.
Please note that we will not make exceptions to these policies.
A: The entire order will be held until the pre-ordered item is released. If you don't want this to happen, please place two separate orders. Category: Pre-Orders
A: Although this usually only occurs when pre-ordering multiple games (i.e. pre-ordering a new Magic: the Gathering expansion AND a new World of Warcraft expansion on the same order), doing so will result in the entire order being held until the last pre-ordered item on the order arrives. If you wish for all of your pre-ordered items to ship as quickly as possible, please place seperate pre-orders based on the release date of each item(s). Category: Pre-Orders
A: The prices published within the various price guide magazines are determined by taking an average value of card prices sent in by different retailers around the world. If a card is priced at $7.50, some dealers are probably selling that card for $5.00, while others are selling it for $10.00.
StarCityGames.com employs several of the most knowledgeable and experienced Magic: the Gathering experts in the world. Our Magic: the Gathering pricelists are updated every day to reflect actual sales taking place on a daily basis.
If you want to know what Magic: the Gathering cards are really selling for, look no further than StarCityGames.com. Many of our prices may be higher than those published in the various price guide magazines, but you'll probably find that most are lower.
However, if you contact us - listing the name of the item, the name of the competitor and the competitor’s price - we may decide to lower the price of that item on our website.
A: Unless otherwise stated, the majority of orders (not including pre-orders) ship within one (1) business day of the order being placed. Category: Receiving an Order
A: UPS Next Day Air - guaranteed to arrive the next business day after their shipment date. UPS Second Day Air - guaranteed to arrive within two business days of their shipment date. UPS Ground - guaranteed to arrive within three to seven business days of their shipment date. UPS Worldwide Express - generally arrive within five business days of their shipment date.
"Business days" are defined as Monday, Tuesday, Wednesday, Thursday and Friday (not including holidays). Saturday, Sunday and holidays are not considered to be "business days".
Although Saturday is not considered to be a "business day", UPS will deliver Next Day Air packages on Saturday for an additional fee. Please contact us if you wish to arrange for a package to be delivered on a Saturday.
UPS does not deliver on Sundays or holidays, ever.
A: StarCityGames.com requires that all packages sent through UPS be signed for when delivered. Since this policy not only ensures that our customers receive their orders, but also allows us to file claims on your behalf in the unlikely event of a lost or damaged package, we do not allow exceptions.
UPS does not deliver to P.O. Boxes. You must provide either a complete home, work, or school street address where someone will be available to sign for your order. If you are not present when UPS attempts to deliver your order, UPS will leave a posted notification of the delivery attempt. They will generally make three consecutive delivery attempts to the provided shipping address before returning a package back to us. If this happens, you will have to pay an additional shipping charge to have the package reshipped.
You may also make arrangements to pick your package up from the nearest UPS center.
A: StarCityGames.com does not guarantee any arrival times for orders sent through the USPS (United States Postal Service).
Within the United States, estimated times of arrival are:
USPS Express Mail: 1-2 business days
USPS Priority Mail: 2-3 business days
USPS First Class Mail: 1-10 business days
Outside of the United States, estimated times of arrival are:
USPS EMS (Express Mail): 3-5 days
USPS Global Priority Mail: 5-7 days
USPS Airmail: 7-10 business days
Due to customs inspections and the localized mail service of a specific country, international orders could take as long as thirty (30) days after shipment to arrive.
A: Although all StarCityGames.com orders are packaged securely to protect against damage, we do not guarantee, insure or offer tracking for any order shipped through the USPS (United States Postal Service). The only shipment information we are able to provide is whether or not the order has actually been shipped. Category: Receiving an Order
A: Here at StarCityGames.com, we want your shopping experience to be the best it can be. However, we realize that a small percentage of our customers may occasionally wish to return merchandise for a refund. The following explains our refund and return polices for the various merchandise and services that we offer:
Sealed Products
If you would like to return any factory-sealed merchandise that we have sent you, for any reason, simply contact us within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on our end, we will also refund all shipping charges associated with the transaction. However, if an item was sent to you sealed (for example, a sealed starter deck) and you opened the item, that item can not be returned. There are no exceptions to this policy.
Singles
Due to the volatile nature of the singles market, we do not accept returns on single cards. However, there are two exceptions to this policy.
1) If a customer is not satisfied with the condition of any single cards they have received, simply contact us within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s). Please be aware that this does not apply to individual cards listed as being in "HP" (Heavily Played) condition. In the event that we are unable to exchange the item(s), we will issue the customer a full refund for the purchase price of that item(s). We will also refund all shipping charges exclusively associated with the return of the item(s).
2) All orders are triple-checked for accuracy before being shipped, but it is still possible for mistakes to happen. If you have accidentally received item(s) that you did not order, simply contact us within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s). In the event that we can not exchange the item(s), we will issue the customer a full refund for the purchase price of that item(s). We will also refund all shipping charges associated with the return of the item(s).
Premium Membership
Unless you accidentally send us the same payment multiple times, StarCityGames.com Premium Subscriptions are non-refundable.
Please take your time when shopping on our site. We don't want you to feel rushed and do not want you to order items that you are unsure of. If you have any questions about a product or service being offered on the StarCityGames.com website, please contact us before placing your order. We are always more than willing to answer your questions. Thanks for reading and have fun shopping!
StarCityGames.com
5728 Williamson Rd NW
Roanoke, VA 24012
ph:(540)767-GAME (4263)
fax:(540)265-0544
e-mail: Contact us through this link
A: If your order was shipped via the USPS, no.
If your order was shipped via UPS, yes.
Please contact us immediately to let us know that you need your order rerouted. So long as it was shipped via UPS, we may be able to have it done.
However, please note that if UPS has to reroute a package due to you providing an incorrect shipping address or changing the shipping address after your order has been sent, you will be assessed a $15 surcharge. That is what UPS charges us for this service. If UPS has to reroute a package due to a mistake on our end, you will not be assesed this surcharge.
If we can get the error corrected before your package leaves our warehouse - which we can often do - you will not be assessed the surcharge.
A: All orders are triple-checked for accuracy before being shipped, but it is still possible for mistakes to happen. If your order contains a mistake, please contact us. We will fix the problem immediately. Category: Receiving an Order
A: StarCityGames.com offers four ways to find what you're looking for!
1. Search by name/title - If you have a specific item in mind, you can enter the name/title of that item (example: "Sliver Queen") into the search field located on the left side of our website. After you enter the name/title, click on the "GO" button and you will see a list of all items we currently have in stock that match that name.
2. Search by category - If you wish to view all items within a specific category, such as "Complete Sets," simply select that category within the "Store Categories" box on the left side of our website. Clicking on a specific category will either bring up a list of all items within that category or bring up a new menu of sub-categories, depending on which category you choose. Continue with your choice of the appropriate sub-category until you find the appropriate item(s) that you are looking for.
3. Search for your entire wantlist or deck! - The StarCityGames.com Deck Builder will revolutionize the way that you shop for cards! Simply type (or copy/paste) an entire card list into the box provided and click "Get Your Deck!" You will be shown all the cards on your list, along with our prices for each card and which editions/conditions we have available!
4. Search by... Everything! - Unleash the power of the StarCityGames.com Magic: the Gathering Spoiler Generator!
Category: Search Tips
Our secure server software (SSL) is amongst the best software available for secure e-commerce transactions. It encrypts all your personal information so that nobody else can access it.
A: The unfortunate truth is that counterfeit cards exist. Some known methods of counterfeiting include color photocopying cards, modifying Collector's Edition cards, gluing the front of one card to the back of another, and, in some cases, actually printing cards in a printing press. Since original cards are made using a patented printing process created by Carta Mundi, it is near impossible to actually make an undetectable counterfeit card.
StarCityGames.com employs several of the world's most knowledgeable and experienced Magic: the Gathering professionals. Over the years, we have literally sold millions of Magic: the Gathering cards.
We have never been accused of selling a counterfeit card.
Shop StarCityGames.com, and order with confidence!
A: We constantly receive unsolicited testimonials from our customers. You may view these testimonials by clicking here. You may also view our eBay feedback by clicking here. Category: Security
Star City Comics & Games, Inc. (“Star City”) is strongly committed to protecting the privacy of your personal information. This privacy statement explains Star City’s data collection and use practices with respect to its website (the “Site”). By using the pages in this site, you agree to the information collection and use practices described in this privacy statement.
Collection of Personal Information
We may ask you for information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested. The personal information we collect may include your name, your address, your credit card number, contact information and other information about products and/or services requested through the Site.
The Site may also collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the website from which you linked directly to the Site. This information is used, among other things, to help improve the Site, analyze use trends and administer the Site.
Use of Personal Information
Except as otherwise required by law, the personal information collected on this Site will be used solely to operate the Site and to provide the service(s) and/or product(s) or carry out the transaction(s) you have requested or authorized. In support of these purposes, Star City may use personal information to provide you with more effective customer service, to improve the Site and any related Star City products or services, and to make the Site easier to use by eliminating the need for your repeated entry of the same information. In order to offer you a more consistent experience in your interactions with Star City, information collected by the Site may be combined with information collected in connection with other Star City products and services.
Star City occasionally hires other companies to provide limited services on our behalf, such as website hosting, mailing/shipping, etc.. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.
Star City may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Star City or the Site; or (b) protect and defend the rights or property of Star City and the Site.
Control of Personal Information
Except as otherwise described in this privacy statement, your personal information will not be shared outside of Star City and its subsidiaries and affiliates without your permission.
If you register with the Site or purchase products through the Site, you will need to choose a user name and password. By using the user name and password, you will be able to access certain portions of the Site that are unavailable to unregistered users and will be able to purchase new products without re-entering your personal information and credit card number. You are solely responsible for choosing the user name and password and maintaining the confidentiality of the password that you choose. It is important for you to protect against unauthorized access to your password and to your computer. Failure to protect the security of these items may permit unauthorized individuals to obtain your personal information and your credit card information. Be sure to sign off when finished using a shared computer.
Security of Personal Information
Star City is strongly committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect personal information from unauthorized access, use, or disclosure.
Credit Card Transactions
Some features of the Star City site enable credit card transactions. Star City assures you that we have taken measures to make such transactions secure for our members.
We utilize industry standard Secure Sockets Layer (SSL) servers to encrypt your information and prevent unauthorized access.
Shortly after an order is processed, you will receive a confirmation via e-mail. You are advised to print out and save a copy of the order confirmation for verification necessary to resolve any issues with your order.
We guarantee that every transaction will be 100 percent safe. This means you are not responsible for unauthorized transactions posted to your credit card that occur as a result of submitting a credit card number to Star City. Star City uses industry standard Secure Sockets Layer (SSL) servers on our transaction pages. SSL encrypts all of your personal information including name, address, and credit card number to prevent unauthorized access as the information travels over the Internet.
Cookies
We use cookies on this Site to ensure the integrity of the registration process and to personalize the Site. A cookie is a small text file that is placed on your hard disk by a web page server and that helps the site to recall your specific information on subsequent visits. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
The use of cookies simplifies the process of delivering relevant content, eases site navigation, and provides other similar benefits to users of the Site. When you return to the Site, the information you previously provided can be retrieved, so you can easily use the Site's features. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Site.
Choice/Opt-Out
Our site provides you with the opportunity to choose to receive updates about Star City and any information of specials we may want you to know about.
You are automatically signed up for this service from Star City when you place an order. If you would like to be removed from this list, please click here.
Links to Other Sites
This site contains links to other sites. Star City is not responsible for the privacy practices or the content of such Web sites.
Changes to this Statement
We reserve the right to update this privacy statement from time to time. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement, as amended from time to time.
Contact Information
Star City welcomes your comments regarding this privacy statement. If you believe that Star City has not adhered to this privacy statement, please contact us electronically or via postal mail at the following address, and we will use commercially reasonable efforts to promptly determine and remedy the problem:
StarCityGames.com
5728 Williamson Rd. N.W.
Roanoke, VA 24012
Phone: (540)767-GAME (4263)
E-mail: Contact us through this link
STAR CITY COMICS & GAMES, INC.’S INTERNET SITE TERMS AND CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.
By using the pages in this site, you agree to these terms and conditions.
Star City Comics & Games, Inc. may modify these Terms and Conditions from time to time. Your continued usage of this website (the "Site") will mean you accept any such changes.
RESTRICTIONS ON USE
Material from the Site and any other website owned, operated, licensed, or controlled by Star City Comics & Games, Inc. or any of its related, affiliated, or subsidiary companies (together, "Star City") may not be copied or distributed, or republished, uploaded, posted, or transmitted in any way, without the prior written consent of Star City. The content is protected by copyright under both United States and foreign laws. Modification or use of the materials for any purpose not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other applicable laws and Star City's intellectual property rights. The material in this site is provided for lawful purposes only. All rights not expressly granted herein are reserved to Star City. If you violate any of these Terms and Conditions, your limited license to use the Site and related content automatically terminates.
RESTRICTION OF LIABILITY
The use of the Site and the related content is at your sole risk. Star City will not be liable for any damages or injury, including, but not limited to, any damages or injury caused by any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. Star City will not be liable for any damages or injury (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) that result from the use of, or the inability to use, the materials in this site, even if there is negligence or Star City or an authorized Star City representative has been advised of the possibility of such damages, or both. Star City’s total liability to you for all losses, damages, and causes of action, whether in contract, in tort (including without limitation, negligence), or otherwise, will not be greater than the amount you paid to access this site.
SUBMISSIONS
All remarks, suggestions, ideas, graphics, or other information communicated to Star City through this site (together, the "Submission") will permanently be the property of Star City. Star City will not be required to treat any Submission as confidential, and will not be liable for any ideas for its business (including without limitation, product, or advertising ideas) and will not incur any liability as a result of any similarities to a Submission that may appear in future Star City operations. Without limitation, Star City will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. Except as noted below in this paragraph, Star City will be entitled to use the Submission for any commercial or other purpose whatsoever without compensation to you or any other person sending the Submission. Personally identifiable information that may be received at the Site is provided voluntarily by a visitor to this site. This information is for internal purposes only and is not sold or otherwise transferred to third parties of Star City or to other entities who are not involved in the operation of this site and shall be used solely in accordance with Star City’s Privacy Statement provided on the Site. You acknowledge that you are responsible for whatever material you submit, and you, not Star City, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.
JURISDICTION
Except as described otherwise, all materials in the Site are made available only to provide information about Star City. Star City controls and operates this site from its headquarters in Roanoke, Virginia, United States of America and makes no representation that these materials are appropriate or available for use in other locations. If you use this site from other locations you are responsible for compliance with applicable local laws.
DISCLAIMER
The material in this site could include technical inaccuracies or typographical errors. Star City may make changes or improvements at any time. THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. STAR CITY DISCLAIMS ALL WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. STAR CITY DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. STAR CITY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE MATERIAL IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. IN ADDITION, STAR CITY MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE FOLLOWING: THE ACCURACY, RELIABILITY, COMPLETENESS, CURRENTNESS, OR TIMELINESS OF THE CONTENT, SOFTWARE, TEXT, GRAPHICS, LINKS, OR COMMUNICATIONS PROVIDED ON OR THROUGH THE USE OF THE SITE.
TERMINATION
Star City may terminate or suspend your right to use the Site at any time. Your right to use the Site shall terminate immediately and automatically if you should breach any of these Terms and Conditions. You agree that the following actions shall constitute a breach of these Terms and Conditions:
1. Using the Site for any purpose in violation of local, state, national, or international laws;
2. Using material that infringes on the intellectual property rights of others or on the privacy or publicity rights of others;
3. Using material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Star City in its sole discretion;
4. Distributing viruses or other harmful computer code;
5. Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Site, or which, in the judgment of Star City, exposes Star City or any of its customers or suppliers to any liability or detriment of any type.
In addition, Star City shall have the right, but not the obligation, to suspend or terminate your account at any time in the event Star City has any reason to believe, in its sole discretion (whether by reviewing its daily login tracker, reviewing its IP address tracker or otherwise), that your account is being misused or that your login or account information may be compromised.
INDEMNITY
You agree to defend, indemnify, and hold Star City, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable attorneys' fees, resulting from, or alleged to result from, your intentional or unintentional violation of these Terms and Conditions.
JURISDICTION AND VENUE
You expressly agree that exclusive jurisdiction for any dispute with Star City, or in any way relating to your use of the Site, resides in the courts of the Commonwealth of Virginia and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the Commonwealth of Virginia in connection with any such dispute including any claim involving Star City. These Terms and Conditions are governed by the laws of the Commonwealth of Virginia, without respect to its conflict of laws principles.
MISCELLANEOUS
If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Possible evidence of use of this site for illegal purposes will be provided to law enforcement authorities. This is the entire agreement between the parties relating to the use of this site. Star City can revise these Terms and Conditions at any time by updating this posting. Star City products and services are available in many parts of the world. However, the Star City site may describe products and services that are not available worldwide. This site may be linked to other sites which are not maintained by Star City. Star City is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by Star City of the sites.
TRADEMARK INFORMATION
WIZARDS OF THE COAST®, Magic: The Gathering®, set names and images are trademarks of Wizards of the Coast®, Inc. All other trademarks are the property of the respective trademark owners.
Questions or comments regarding the Site should be directed by electronic mail to Contact us through this link or via U.S. mail to Star City Comics & Games, Inc. at 5728 Williamson Rd. N.W. Roanoke, Virginia 24012.
A: StarCityGames.com offers a wide variety of shipping options ranging from first-class USPS mail to UPS Next Day Air. While we try to offer each customer as many shipping options as possible, each option is based on the size, weight, location and value of your package. Your shipping options are presented during Step 3 of the checkout process.
Once you've found the shipping option that best suits your needs, you can select it by clicking the circle to the left of that shipping option. Once you have done so, click the "Proceed to Step 4: Payment Options" button at the bottom of the page to advance to the next step in the checkout process.
Depending on the shipping location and/or the size/weight/value/shape of your order, you may be offered the followed United States Postal Service (USPS) shipping options:
USPS First Class Mail
USPS Priority Mail
USPS Express Mail
USPS First Class International (non-U.S. orders only)
USPS Priority Mail International(non-U.S. orders only)
USPS Express Mail International (non-U.S. orders only)
Although United States Postal Service (USPS) shipping options often cost less than UPS, and problems seldom occur, selecting USPS shipping options is done at your own risk. If you choose USPS, you agree to bear sole responsibility in the event your shipment is lost and acknowledge and agree that StarCityGames.com shall have no responsibility to reimburse any funds paid for any lost merchandise or to compensate you in any way for the lost shipment. If you would like an insured, guaranteed and trackable shipping method, you must choose a UPS shipping option.
A: Depending on the shipping location and/or the size/weight/value of your order, you may be offered the followed United Parcel Service (UPS) shipping options:
UPS Ground
UPS Second Day Air
UPS Next Day Air
UPS Worldwide Express (non-U.S. orders only)
StarCityGames.com is tied directly into the UPS database so that we can offer exact UPS shipping rates to our customers. UPS shipping rates are based on the weight of your package and the address that it's being shipped to. Rates are calculated and presented during Step 3 of the checkout process. Estimated times of delivery are also presented at this time.
All UPS shipping options are insured, trackable and guaranteed. However, please know StarCityGames.com requires that all packages sent through UPS be signed for when delivered. Since this policy not only ensures that our customers receive their orders, but also allows us to file claims on your behalf in the unlikely event of a lost or damaged package, we do not allow exceptions.
[Estimated Delivery Times Via UPS Ground]
IMPORTANT! Please note that all UPS estimated delivery times are based on business days and do not include, or otherwise account for, weekends or holidays. For example, if your order ships on a Friday via UPS Next Day Air, it will not arrive on Saturday. It will arrive on Monday.
If you need an order to arrive on a Saturday, you must call us at (540)767-GAME(4263) M-F 10am-6pm EST to arrange for this service. Also note that UPS charges an additional fee of $15-$20 for this service, which will need to be manually added to your order when you discuss this shipping option with one of our sales associates. Sunday delivery is not available.
A: Every package sent via UPS is trackable from the time it leaves our warehouse to the time it's delivered to you! To track a package, simply log in using the orange "LOGIN" box on the left side of the website. Once you are logged in, a link will appear within that same "LOGIN" box titled "Order History." Clicking on that link will give you access to your entire StarCityGames.com Order History, plus allow you track any order shipped via UPS.
So long as you have your UPS tracking number, you may also track your order through the UPS website (http://www.ups.com) or by calling the UPS Customer Service Line (1-800-PICK-UPS).
All APO/FPO addresses are considered to be United States addresses, even if the recipient is currently stationed in another country. (We ship to a military post within the USA, which then sends it overseas.) Thus, you should choose "United States" from the Country menu for any military package.
The "State" menu has three special states created especially for military addresses: AA (Armed Forces America), AE (Armed Forces Europe), and AP (Armed Forces Pacific). You will need both that and the zip code of the APO address you're sending it to, or the address validation will fail.
For "City," enter APO or FPO, not the destination city. Instead, enter the destination country (if it's needed) on the second line of the address field. Your final address should look something like this:
Billing Address Check here if your billing address and shipping address are the same.
Address
Address 2
City
State
Province (Leave blank if US address or no province)
Country
Zip/Postal Code
Warning:
If you are in the military and are placing an order via credit card, make sure your billing address matches the address on file for your card. Otherwise, your card will be declined and there will be a delay while we attempt to verify your card's details.
After a UPS shipment leaves our warehouse, delivery arrangements for all packages need to be made by the customer directly with UPS. If a signature is required on your package, UPS will make three delivery attempts at your shipping address and then will hold the package for a few days at their local hub awaiting pick up. If you are not able to arrange delivery or pick up of the package and UPS deems the package undeliverable and returns it to us, there will be a reshipment fee for your package.
The reshipment fee will include the original shipping cost plus a $10.00 reprocessing fee. The $10.00 fee is required in order to cover the cost that UPS charges us to have the packaged returned to our warehouse after they have made several unsuccessful attempts at delivering your package.
. Repeat this process until you are ready to check out.
button to begin the checkout process.
